Terms and conditions 

The parties

Merchant: 

Aikamatkat Oy

Arctic Log Cabins
Mechelininkatu 10 A 4
00100 Helsinki
customerservice@aikamatkat.fi
FI2011937-5

Customer
The customer undertakes to comply with these and merchant-specific terms when purchasing products and services in Aikamatkat Oy's Internet services.

Ordering

General conditions

The prices presented in the online service are subject to VAT.
We apply dynamic pricing in accommodation. Prices are time-dependent and vary monthly, weekly and daily.

We sell products to adult individuals as well as corporate customers. We reserve the right to change prices. The customer is responsible for the accuracy of the information provided. We reserve the right to change our delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at the time.

Booking conditions

These terms apply to products and services that you rent and book. Commonly, these are referred to as "target".

Booking

The customer is responsible for reading the description and instructions of the booking item (s) and the conditions related to the booking.
The booking made by the customer is binding when the order / payment confirmation is sent to the e-mail address provided by the customer.
The customer pays for the reservation in accordance with the payment method of their choice, in accordance with the terms of the payment method.
The booking system will send an order / payment confirmation to the email address provided by the customer.
The Merchant is not responsible for a failed booking, but the customer must contact the Merchant immediately to rectify the situation.
The merchant does not provide a guarantee that the item is still free in this situation.
If the item is not free, the money will be returned or, if possible, another item will be offered to replace it.

Cancellations and changes

The cancellation date is the day on which the Merchant is notified of the cancellation.

The customer is responsible for ensuring that the cancellation is sent in a timely manner.
If the customer cancels his reservation,
when the time for the start of the reservation is 30 days or more, delivery costs will be charged for the reservation. Delivery costs are 100 €.
when the time to start the reservation is less than 30 days, but at least 14 days, 50% of the rental price of the property will be charged.
when the time to start the reservation is less than 14 days, the full rental price will be charged.
Items booked with a discount code are always charged the full rental price, regardless of the time of cancellation.
The reservation can be transferred at the customer's request under the following conditions:
The transfer can only be made once.
It is not possible to change the destination during the transfer.
The transfer must be made no later than 14 days before the start of the original booking.
The transfer fee is 20 eur (incl. VAT)
If the transferred reservation is cancelled, the full rental price will always be charged, regardless of the time of cancellation.
Merchant's right to cancel the reservation

In the event of force majeure, the Merchant may terminate the lease. The customer who has rented the property will be notified of the termination without delay.

The customer is then entitled to a full refund of the rent paid.
Any costs incurred by the customer from the terminated lease due to force majeure will not be reimbursed.
The keys

Instructions for the key and its collection will be delivered to the customer 2 days before the start of the booking, primarily by text message or e-mail, if the telephone number is not known.
However, the owner is entitled to recover the full cost of re-enrichment or replacement of locks for a lost or non-returned key in a minimum of EUR 50.
The merchant has the right to charge a compensation of at least 50 euros if he or she has to open the item due to a lost or trapped key.
Use of the item

The destination is defined in the destination description
During the rental period, the customer has the right to use the object and its equipment as well as separately defined services.
If the booker notices any deficiencies or other remarks at the site, he must immediately inform the person in charge of booking management.
The customer takes care of the cleanliness of the site and the removal of waste during and after the rental.
The customer is responsible for the final cleaning of the property at the end of the booking.
If the customer has not cleaned the item, the Merchant will invoice the costs of cleaning the item in full. Cleaning work 65 eur / h, travel expenses 0.45 eur / km, travel time is calculated as working time.
The object is used by the customer for the period specified in the object description.
Pets
The booker is fully responsible and liable for any damage caused by their pets.
Pets must be kept tethered in the national park area.
Pets are not allowed in the accommodation alone without supervision.
Pet owners should pay special attention to the cleanliness of the property. The accommodation is always checked after the pet and, if necessary, cleaned by the Merchant.